Terms of Service

Agreement

These terms are a contract between you (or the organisation you represent) and Conso4s Ltd, Stevenage, Hertfordshire, United Kingdom. By creating an account or using ProdExplainer you accept them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

Your account

• You must give accurate registration details and keep your password secure.
• You are responsible for everything done under your account, including by your team members.
• Tell us promptly at [email protected] if you suspect unauthorised access.
• One person may not share a single seat with others; add team members instead.

Your content stays yours

You keep all rights in the material you upload and in the videos the platform generates for you. You grant us only the licence we need to host, process, transcode and deliver that material in order to run the service, and to keep backups.

You are responsible for having the rights to what you upload, including screenshots, logos, music, photographs and any likeness of a real person.

Acceptable use

You agree not to use the service to:

• Break the law, infringe someone else's rights or misappropriate their brand.
• Create deceptive material about a real person, including synthetic voice or likeness without their permission.
• Produce sexual content involving minors, incitement to violence, harassment or unlawful discrimination.
• Distribute malware, attempt to breach our systems, or bypass rate limits, quotas or billing.
• Resell or white-label the service without a written agreement with us.

AI-generated output

Scripts, images and voice-overs are produced by AI models. Output can contain factual errors and is not a substitute for professional advice. You are responsible for reviewing anything you publish. Similar prompts may produce similar output for other customers, so we cannot promise your output is unique.

Plans, billing and refunds

• Paid plans and render credits are billed in advance through our payment provider.
• Subscriptions renew automatically until cancelled; cancel any time before renewal to avoid the next charge.
• Prices exclude VAT and other applicable taxes unless stated otherwise.
• Fees already paid are non-refundable except where the law requires a refund, or where we have failed to deliver a paid render.

Availability

We work hard to keep the service running but do not guarantee uninterrupted availability. We may carry out maintenance, and we may change or withdraw features. Where a change materially reduces what a paid plan provides, we will give reasonable notice.

Suspension and termination

You may close your account at any time. We may suspend or terminate an account that breaches these terms, that has unpaid fees, or where continuing would expose us or others to legal risk. On termination we will delete your content in line with the retention periods in our Privacy Policy; export anything you want to keep first.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for lost profits, lost revenue, lost data or indirect or consequential loss, and our total liability in any 12-month period is limited to the fees you paid us in that period.

The service is provided on an "as is" basis to the extent permitted by law.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Nothing here removes any mandatory consumer protection you have where you live.

Changes to these terms

We may update these terms. We will post the new version here and, for material changes, email account holders at least 30 days before they take effect. Continuing to use the service after that means you accept the change.