Terms of Service

Agreement

These Terms of Service (Terms) are the contract between you and Conso4s Ltd, company number 11083797, registered in England and Wales, registered office Suite 3, Middlesex House, Rutherford Close, Stevenage, SG1 2EF, United Kingdom (Conso4s, we, us, our). We operate ProdExplainer at prodexplainer.com (ProdExplainer or the Service).

ProdExplainer is a Conso4s product. Conso4s is the only contracting party worldwide. If we fail to do what these Terms require, the liability sits with us, not with Azure, Stripe, or a nameless “affiliates” clause.

By creating an account, starting a project, using a free taster, or paying for a render, you agree to these Terms. If you use the Service for an organisation, you confirm you can bind it. If you do not agree, do not use the Service.

Read these Terms with our Privacy Policy. On personal data, the Privacy Policy and any Data Processing Addendum we have signed with you control.

Who may use the Service

You must be 18 or over and able to form a contract. The Service is offered globally. Mandatory consumer, privacy, and other protections in your country still apply and are not waived.

What ProdExplainer is

ProdExplainer turns an idea, script, screenshots, photos, or clips into explainer video, illustrated video, presenter-led video, and Creative Studio social posts. You stay the director: you approve the storyboard before we build, and you see the price before you pay.

There is no subscription, no credit pack, and nothing to cancel. You pay by the second for what you create, at the rates shown in the product at checkout. The site currently prices illustrated video at USD $0.09 per second and video with an on-screen presenter at USD $0.45 per second. If we change a rate, the price you were shown for that job before you confirmed pay is the price for that job.

Your first video is a free taster. No card is required for that taster. Every paid job includes three renders of that video at the same length and setup (watch, tweak, render again). Extra length, a presenter added later, or a new project is a new job.

Paid downloads are watermark-free. The price on the review screen is the whole bill for that job: voices, captions, licence-free soundtrack we supply, device frames, and presenter library use we include. Taxes (such as VAT) may be added where the law requires.

Our promises (this is on us)

We will:

• provide the Service with reasonable skill and care;
• show an honest price for the job before you pay, and charge only that price plus lawful tax and any overage you confirm;
• deliver three renders for each paid job of the same length and setup;
• not stamp a watermark on a video you have paid for;
• keep each project isolated to your account (and teammates you invite);
• not train our models or a third party’s models on your scripts, uploads, brand assets, or finished videos (we may use models to draft scripts and to generate or composite presenters: that processing is to make your job, not to improve a public model on your content);
• remain responsible for our sub-processors as if their acts were ours, for the work they do for us;
• correct a billing error we cause, including charging the wrong duration;
• if a paid render fails because of us, re-run it at no charge or refund that job;
• delete a project and its media within 30 days of a deletion request from the account, except backups that rotate out on a short cycle and records we must keep for tax or dispute;
• notify you without undue delay if we become aware of a personal-data breach affecting your account or content we hold for you.

Your content and what you may do with outputs

You keep all rights in what you upload (scripts, screenshots, logos, footage, brand URLs we fetch at your request). You grant us a licence only to process that material to provide the Service (including sending text to a speech engine and storing the project so you can edit it).

You must have the right to upload it. Do not upload material you cannot use, or anyone’s personal data you have no right to include. Healthcare, finance, children’s data, and similar sensitive material is your compliance problem unless we leak it through our fault.

Finished outputs you pay for (and the free taster, for your own evaluation and portfolio except where we say the taster is marked as a trial): we grant you a worldwide, perpetual, transferable licence to use, copy, publish, advertise, and sell that output in any media, including commercial use and paid ads, subject to section 5 (stock, voices, presenters).

You own the copyright in original elements that come from you (your script as you approved it, your screenshots). We own our software. The licence in this section 4 is what you need to use the finished file.

Voices, presenters, music, and stock

Neural voices are supplied through Microsoft Azure (or a replacement we name in the Privacy Policy). Presenters, motion, music beds, and footage-library items we provide are licensed by us to you only as part of a ProdExplainer output. You may not strip a presenter image, a stock clip, or a music bed out of the video and sell it as a standalone stock asset. You may run the complete video as an ad or in your product.

If a third party claims that our presenter library, our soundtrack, or our footage library (not your upload) infringes their rights in an output we rendered, that claim is ours: we will defend it and pay damages and costs finally awarded against you, or a settlement we approve, if you tell us promptly, let us control the defence, and cooperate reasonably.

We are not liable as a talent agency or as Microsoft. If Azure is down, we will delay or refund the job; we are still the party you deal with.

Creative Studio and social channels

Creative Studio posts and mockups follow the same rules: you own your assets; we licence the composition we generate. If you connect a social account, you authorise us to publish only what you queue. We are liable if we post the wrong asset through our fault or if we lose OAuth tokens through our fault. We are not liable for a network banning the account, changing its API, or for how a post performs.

Accounts

Keep credentials secret. Tell [email protected] if you think the account is compromised. You are responsible for activity on your login unless it happened because we failed (we leaked a session, or an attacker used a defect in ProdExplainer).

We may suspend an account we reasonably believe is attacking the Service, uploading malware, or infringing at scale. We will restore access when the reason is fixed, unless the law requires us to keep it closed.

Acceptable use

You must not use the Service to:

• break the law;
• create CSAM, non-consensual intimate imagery, or terrorist content;
• impersonate a real person as a “presenter” using uploads we have not licensed as our library;
• attack or scrape the Service;
• resell ProdExplainer itself as your product, except under a written partner agreement with us.

Misleading explainers (scams, fake medical claims) are your responsibility and can get the account closed. We will not hide behind “the AI wrote it” if our pipeline injected content you did not approve; storyboard approval is the line: what you signed off is yours, what we added after approval without you seeing it is ours.

Fees, taster, refunds

Pay-per-job through Stripe (or invoice if we agree in writing). We do not store full card numbers. The free taster does not require a card. There is no recurring charge unless you start another paid job.

Refunds: (a) we billed the wrong length or rate, we refund or credit the difference; (b) the paid render failed because of us and a re-run does not fix it, we refund that job; (c) the law requires it (including consumer cooling-off where it applies); (d) we agree in writing. Change of mind after a successful paid render is not a refund, because the job was produced. Unused “seconds” are not a wallet; there is nothing to cancel.

Privacy and confidentiality

We are controller for account data. For content you put in a project that includes other people’s personal data, you are controller and we are processor: a DPA is available on request. Each party keeps the other’s confidential information secret except where it is public, independently developed, or required by law. A breach of confidentiality, or of our promise not to train on your work, is a direct loss. We do not exclude it.

Liability: ours, and the cap

Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything the law of England and Wales (or a mandatory law that applies to you) does not allow us to limit.

Conso4s Ltd is liable for our breach of these Terms, our negligence in providing the Service, our confidentiality and data-protection failures, the indemnities we give in section 5, and the promises in section 3.

We are not liable for loss of profit, revenue, goodwill, or indirect or consequential loss, except to the extent that loss is a direct and reasonably foreseeable result of a data breach, confidentiality breach, or IP indemnity we owe, or the law does not allow that exclusion. We are not liable because your explainer did not convert, rank, or teach as you hoped.

Our total liability is limited to the greater of (a) the amounts you paid us for ProdExplainer in the 12 months before the claim, and (b) £10,000 (GBP). The floor is so a single short video does not wipe out a real failure on our side. This cap does not apply to liability we cannot cap by law, to our section 5 indemnity, or to a personal-data breach caused by us.

You indemnify us only for: uploads you had no right to use, and claims about your script’s substance (defamation, regulated advice you chose to put on screen). You do not indemnify us for using the Service as designed.

Changes, law, contact

We may change the Service to improve it, for security, or for law. A material cut to what a paid job included after you paid, without a reasonably equivalent replacement, is a refund of that job. Material changes to these Terms: at least 30 days’ notice by email or in-product, except security or law. If you disagree, stop using the Service; there is no lock-in.

These Terms are governed by the laws of England and Wales. Courts of England and Wales have jurisdiction, except that a consumer may use the courts of their residence where the law allows, EEA/Swiss mandatory protections still apply, and you may complain to the ICO or your EU supervisory authority about privacy.

Entire agreement: these Terms, the Privacy Policy, Cookie Policy if any, and any DPA or written Enterprise order. Nobody else may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999. You need our written consent to assign (not unreasonably withheld). We may assign to a successor of the ProdExplainer business and will notify you.

• Conso4s Ltd (ProdExplainer)
• Suite 3, Middlesex House, Rutherford Close, Stevenage, SG1 2EF, United Kingdom
• Support: [email protected]
• Legal: [email protected]
• Privacy: [email protected]

Company number 11083797. VAT as shown on invoices.